Terms and conditions

E-commerce terms for Vejers Strand Camping

Please note that your booking and purchase of tickets is not covered by the Consumer Contracts Act's rules on the right of cancellation. The sale of accommodation (cabins, holiday homes, camping etc.) is covered by a special exception in the Consumer Contracts Act, prgf 18 (2) no 12. The booking made is thus not covered by a 14-day right of cancellation. The reason for this is that re-rental of a reserved cabin/apartment/site that is cancelled a few days before arrival will often not be possible.

Terms and conditions of sale and delivery
Below you will find useful information about using online booking and purchasing tickets. You can read about how we process the information you enter, how you receive your receipt in connection with a purchase and much more.

Ordering and payment

If you buy tickets or book a stay with your own caravan/tent/camper, the full amount is payable immediately after the booking is made.

Immediately after receiving your order, Vejers Strand Camping will send you a rental voucher/order confirmation by e-mail. If you do not receive an e-mail with your rental voucher/order confirmation, please check your spam and/or junk mail.

Rental voucher/order confirmation check

Upon receipt of the rental certificate/order confirmation, it is the responsibility of the lessee/buyer to ensure that the period and unit selected is correct.

Cancellation

(Please note that if you booked before October 25, 2025, the previous cancellation policy applies. Please contact the reception if you have any questions about this.)

With cancellation protection, you can change your booking free of charge and get a refund if you cancel your stay.
If you do not purchase one of our three cancellation protections (Flex, Plus, or Premium), you will not be able to change your booking or get a refund. Tickets purchased for events cannot be cancelled.

Cancellation protection Flex:
5% of the booking amount

More than 60 days before arrival:
Cancellation more than 60 days before arrival will result in a 100% refund of the booking amount, minus the cost of the cancellation protection.

59-30 days before arrival:
Cancellation of your stay will result in a refund of 75% of the full amount, minus the cost of the cancellation protection.

29 to 0 days before arrival:
Cancellation of stay will not result in a refund.

Cancellation Protection Plus:
10% of the booking amount

More than 60 days before arrival:
Cancellation more than 60 days before arrival will result in a refund of 100% of the booking amount, minus the cost of the cancellation protection.

59-5 days before arrival:
Cancellation of your stay will result in a refund of 90% of the booking amount, minus the cost of the cancellation protection.

4 to 0 days before arrival:
Cancellation of your stay will not result in a refund.

Premium cancellation protection:
15% of the booking amount

Cancellation up to 12:00 noon on the day before arrival will result in a refund of 100% of the booking amount, minus the cost of the cancellation protection.

During your stay:

Our three different cancellation protections do not cover you if you have to interrupt your stay with us.
If you have to interrupt your stay (for any reason), the rest of your stay will not be refunded

Right of cancellation and refund

Please note that your booking is not covered by the Consumer Contracts Act's rules on the right of cancellation. The sale of accommodation (cabins, holiday homes, camping etc.) is covered by a special exemption provision in the Consumer Contracts Act prgf 18 (2) no 12. The booking made is thus not covered by a 14-day right of cancellation.

Dogs

Dogs are welcome at the campsite. There is a separate fee for bringing dogs.

Arrival and departure

The pitch can be expected to be ready at 14.00 and must be vacated by 12.00.
Specific pitches cannot be guaranteed, but we will of course endeavour to fulfil your wishes.
Vejers Strand Camping accepts no responsibility for the guest's ability to use the pitch. If you as a guest are prevented from travelling to and from the holiday park (e.g. due to cancelled flights/trains, car problems, traffic conditions, border closures, etc.) you will not be compensated for this.

Smoking at the campsite

Smoking in general: Show consideration in outdoor common areas and remember that cigarette butts belong in the rubbish bin. Smoking is not allowed in indoor common areas. This also applies to e-cigarettes.

Cancellation of events

If the event is completely cancelled, you have the right to get your ticket refunded or exchanged for another day.

Hygiene conditions, including COVID-19 and more.

Due to hygiene reasons, there may be facilities with limited access during your stay. There may be areas that are temporarily closed or areas/facilities that will be closed for the duration of your stay. This will not give rise to a refund of part or all of your stay.

Complaints

At Vejers Strand Camping, we will do everything we can to make your stay special. However, mistakes will always occur and if there are things you as guests are dissatisfied with, you must contact reception as soon as possible. Complaints about, for example, cleaning that are not made until departure will not be processed.

Vejers Strand Camping cannot be held responsible for the presence of animals and insects as the holiday park is located in a natural area.

Please note that Vejers Strand Camping is located near a military training area, which means that noise pollution may occur.

If you wish to make a complaint after you have returned home, you can write to us no later than 7 days after departure at the email address info@vejersstrandcamping.dk

In case of disagreement, any legal proceedings shall be brought before the Court in Esbjerg and cases shall be decided according to Danish law.

Data protection

Vejers Strand Camping is the data controller in accordance with data protection legislation. Any enquiries regarding data protection must be addressed in writing to dpo@hvidbjerg.dk

Vejers Strand Camping processes the personal data provided by the tenant in connection with the booking, because it is necessary to be able to complete the booking and thus also fulfil the rental agreement, as well as to comply with any other obligations under the agreements entered into between Vejers Strand Camping and the tenant.

As a tenant, you have the right to object to the processing of your personal data for these purposes at any time.

Vejers Strand Camping will, to the extent necessary, pass on relevant information contained in this agreement to business partners (ex. cleaning company, credit card company, insurance companies and public authorities) for the purpose of completing the rental, collecting correct and secure payment or to the extent necessary in accordance with the legislation in force at any time.

Vejers Strand Camping only transfers personal data to countries outside the EU/EEA to the extent necessary and only where there are appropriate guarantees for an adequate level of protection in accordance with the legislation in force at any given time.

Personal data is only retained for the period necessary for the relevant purpose or in accordance with applicable law.

Vejers Strand Camping receives email addresses from Facebook that are collected with the users' consent through adverts so that they can receive newsletters. The information is only used in connection with the sending of newsletters and consent can always be withdrawn by unsubscribing from the newsletter via the link in the newsletter.

As registered, the tenant has the right to be informed about - and receive a copy of the data - that Vejers Strand Camping has registered and to have such information/data corrected or changed if these prove to be incorrect. The lessee also has the right to have information/data deleted if it is no longer necessary to fulfil the purpose for which it was collected or if the processing is illegal. Finally, the lessee has the right to request Hvidbjerg Strand Feriepark to restrict the processing of the data in question.

Vejers Strand Camping uses server-side cookies and a secure connection to ensure the security of the information you as a guest provide on our website.

When paying by credit card, registration is done via a secure server where the information is encrypted before being sent over the internet.

Prices and discounts

Prices at Vejers Strand Camping are adjusted regularly and the current prices can be found on our website. We reserve the right to cancel a rental agreement due to typing and/or printing errors. Discounts cannot be combined.

Force Majeure and similar conditions

If fulfilment of the rental agreement is not possible - or is significantly impeded - due to force majeure or comparable circumstances, including but not limited to: War, riots, natural disasters, oil and petrol rationing, pollution disasters, epidemics, pandemics, suspension of currency trading, unusual weather conditions, drought, floods, border closures, traffic conditions, strikes, lockouts and the like, which could not be foreseen at the conclusion of the rental agreement, Vejers Strand Camping is entitled to cancel the rental agreement as Vejers Strand Camping cannot be held responsible in said cases.

In such cases, Vejers Strand Camping is obliged to notify the lessee as soon as possible. The lessee is not entitled to a refund of any amounts paid. However, the lessee will receive a credit note for the amount paid. The voucher can be used to purchase a new stay within a 3-year period.